Payment and delivery

Payment and Delivery

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At a glance

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Delivery

Where we deliver

We ship anywhere in Ukraine that is under the control of the Ukrainian government. Delivery to temporarily occupied territories and active combat zones is not available — this is a carrier restriction, not our decision.

We do not sell or ship outside Ukraine.

How we deliver

Orders are shipped by Nova Poshta. When placing your order you choose how to receive it:

• to a Nova Poshta branch — the most common option, available for any size of item;
• to a parcel locker — for smaller items: consumables, hand tools, tooling. Bulky tile cutters do not fit in a locker;
• courier to your address — delivered to your door;
• collection in person — if it suits you better to pick the goods up yourself. Note this in the order comment: our manager will contact you to agree the address, the time and the method of payment. Cash on delivery does not apply to collection — payment is settled on the spot.

Bulky items (electric tile cutters, stone saws, tables, large-format equipment) can only be sent to a branch or by courier. The carrier may limit the available options based on the weight and dimensions of a specific item.

How much delivery costs

Delivery cost is not included in the price of goods and is paid by the recipient on collection, at Nova Poshta’s current rates.

Delivery by Nova Poshta costs around UAH 200 for most orders. Oversized items — electric tile cutters, stone saws, tables and large-format equipment — cost more: the rate depends on weight and dimensions. The exact amount is set by the carrier on collection.

We do not add our own mark-up to delivery and we do not make money on it: you pay the carrier exactly what its tariff says. The cost depends on weight, dimensions, declared value and distance, so nobody — including us — knows the exact figure before the waybill is generated.

Current rates and a calculator are on the carrier’s website: novaposhta.ua.

If you would like an estimate for your specific order, call or message us and we will calculate it from the dimensions of that particular item before you place the order.

When we dispatch

Orders placed before 11:00 on a business day are dispatched the same day. Orders placed later or at the weekend go out on the next business day.

Business days: Monday to Friday.

If an item is out of stock or the configuration needs clarifying, our manager will contact you before dispatch. In any case, delivery of ordered goods takes no longer than 30 days from the moment the order is placed (Article 13(6) of the Law of Ukraine “On Consumer Rights Protection”). If we cannot fulfil the order because the item is unavailable, we will tell you immediately.

Carrier delivery time

Typically 2–4 business days depending on destination. The exact time is set by Nova Poshta and is outside our control. Once dispatched, you receive a waybill number for tracking.

How long a parcel is held at the branch

The free storage period is set by the carrier. After it expires, the parcel is either stored for a fee at Nova Poshta’s rates or returned to us.

If a parcel is returned to us because you did not collect it, and the order was cash on delivery, we bear no shipping cost for it because the goods were never paid for. A repeat dispatch is possible after agreeing it with our manager.

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Payment

Payment method

The shop currently offers one payment method:

Cash on delivery — you pay for your order at the Nova Poshta branch when you collect it, after you have seen the goods with your own eyes.

This is a deliberate choice. People reasonably do not want to prepay tens of thousands of hryvnias to a seller they have never met. You inspect the goods at the branch and pay only when they are what you expected.

What you pay on collection

At the branch you pay three things:

1. the price of the goods — exactly as shown on the site when you placed the order;
2. the delivery charge — at Nova Poshta’s rate;
3. the carrier’s money transfer fee — Nova Poshta charges this for forwarding your payment to the seller. The fee is set by the carrier, is the same for every sender, and does not depend on us. The current amount is in the rate card at novaposhta.ua or at any branch.

Prices and taxes

All prices on the site are in Ukrainian hryvnia (UAH) and are final for the goods — they include all taxes and duties required by Ukrainian law. Delivery and the carrier’s fee are not included in the price of the goods and are paid separately (see above).

The seller is not a value added tax payer.

The price is fixed at the moment you place your order. If the price on the site changes afterwards, the price you saw at checkout is the one that applies to you.

Proof of purchase

You receive a settlement document confirming the purchase together with your order. You will need it for warranty service, exchange or return. An electronic settlement document has the same legal force as a paper one (Article 9 of the Law of Ukraine “On Consumer Rights Protection”) — you do not need to keep the paper receipt if we sent you an electronic one.

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Please inspect the goods at the branch

This is the most important section on this page, and here is why: damage caused in transit is compensated by the carrier — but only if it is recorded before you take the parcel away.

At the branch, in the presence of a Nova Poshta employee:

1. inspect the outer packaging for dents, tears or water damage;
2. open the parcel and check the contents against the description on the site;
3. inspect the tool itself for mechanical damage;
4. confirm that the model and part number match your order.

If something is wrong:

• do not accept the parcel — leave it at the branch;
• ask the branch employee to draw up a discrepancy report (this is a standard Nova Poshta procedure and staff know how to do it);
• call us immediately on +38 068 336 87 17 (also Viber, Telegram) or write to [email protected].

We will settle it with the carrier ourselves and either send you a replacement or refund you — you will not have to prove anything.

If you have already taken the parcel home and only then found the damage, contact us anyway. Inspecting at the branch is a recommendation that lets us resolve things in a day; it is not a condition you lose anything by missing. Your rights to warranty service, exchange and return remain in full regardless of whether you inspected the goods at the branch. It will simply take longer to work out when the damage occurred.

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Tile cutter rental and tiling work

This page covers buying goods from the online shop.

Tile cutter rental is governed by separate Rental Terms, which set different rules on deposits, rental periods, liability for the condition of the equipment and settlement.

Terms for tiling work are agreed separately in each case.

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Seller

The full terms on which the shop operates are in the Store Rules.

Retail trade in tools and equipment is not a licensed activity in Ukraine.

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Frequently asked questions

Can I pay by card on the site? Not at the moment. Cash on delivery at a Nova Poshta branch is the only method available.

Can I pay by bank transfer as a business? Not at the moment — cash on delivery only.

Is delivery ever free? No. Delivery is paid by the recipient at the carrier’s rates. We do not build delivery into the price of goods, which keeps the price on the site honest for everyone regardless of distance.

Can I collect in person? Yes, collection in person is possible. Place your order as usual and note in the comment that you intend to collect it yourself — our manager will contact you to agree the address, the time and the payment method. Since cash on delivery does not apply to collection, payment is settled on the spot.

How long will I wait for a bulky tile cutter? The same as for any other order: dispatch within 1–2 business days, then 2–4 business days with the carrier. Size affects the delivery cost, not the speed.

Can I test the tool at the branch? You can and should inspect it, check the contents and look for damage. Plugging it in and running it at a branch is not technically possible. If a fault appears once you run it at home, that is a warranty case — see Exchange and Returns.

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Page updated: 9 August 2026